orders sent from Amos Label are sent via a traceable method via DHL
(International Shipping) or local shipping via Australia Post or Sendle. Upon
dispatch from our warehouse you will be emailed a tracking number and link to
track your parcel.
sorry to hear that your order is lost, we’re here to help!
In the event of a lost parcel, please ensure before
lodging an enquiry with Amos Label you have checked your delivery times and
that your order is at least 2-4 business days past your expected delivery. You
can check our standard delivery times on our Delivery page here.
If your order is outside of its delivery time and
receiving no tracking updates, please contact us at firstname.lastname@example.org and
we will lodge an investigation for you with the courier service. Please note
this process can take up to 2 business days to initiate and up to 7 business
days to investigate thoroughly. In the event of a lost parcel by fault of the
courier, we will reimburse or replace your order once an investigation has been
can only cancel an order if the items have not been dispatched. However, you
can contact our friendly customer service team via email or DM and we will try
our best to assist you. Please refer to our return policy for more information.
orders will display a Thank You page with your order number and confirmation
immediately after completing your order.
confirmation email with your order number, invoice and details will also be
sent. This should come through within an hour, but sometimes can go to your
spam - so please check your junk to make sure if you haven’t received a
you haven’t seen or received either of these, please contact our friendly
customer service team via DM or email to check your order status for you.
Currency conversion means you
pay and order your items in your country's native currency, which means no
The currencies supported via
our multi-currency gateway are:
Dollar (AUD) (this is our default currency)*
States Dollar (USD)
*If you don’t see your
currency above, the total order amount will appear in our default currency at checkout,
AUD. However, don't be alarmed as it will convert to your usual currency as it
will state in your bank account. This means, you will still get charged in your
usual currency after payment but the website will state the dollar amount in
AUD at checkout.
Due to the high influx of
orders we receive every day, sometimes products can sell out. In the event we
are out of stock of your item, we will contact you immediately and issue a full
refund. If only part of your order has sold out, we will offer a partial refund
and send the remainder of your order, or a full refund of the entire order if