Please refer to our size chart for more information or you can contact our friendly customer service team via email or DM and we will try our best to assist you.

If you are in Melbourne, Australia you surely can. We are located at Design A Space- 212 Brunswick Street Fitzroy. Please come and say Hi.

All orders sent from Amos Label are sent via a traceable method via DHL (International Shipping) or local shipping via Australia Post or Sendle. Upon dispatch from our warehouse you will be emailed a tracking number and link to track your parcel.

Orders are dispatched between Monday - Friday 9.30am - 5.30pm AEST/AEDT. Please allow up to 24 hours from order confirmation to dispatch. (Monday to Friday 9.30 am - 5.00pm and Saturday 9am to 12pm)

We offer exchanges as long as these follow our policies outlined here.

International orders may incur import duties and taxes, these are payable by you, the customer.

If you are unsure whether this is applicable for your destination country, we recommend you contact your local customs office for more information.

Parcels sent that have their customs and duties taxes refused will be returned to sender and refunded less delivery & cost of return to our warehouse.

No, we do not.

We’re sorry to hear that your order is lost, we’re here to help!

In the event of a lost parcel, please ensure before lodging an enquiry with Amos Label you have checked your delivery times and that your order is at least 2-4 business days past your expected delivery. You can check our standard delivery times on our Delivery page here.

If your order is outside of its delivery time and receiving no tracking updates, please contact us at contact@amoslabel.com and we will lodge an investigation for you with the courier service. Please note this process can take up to 2 business days to initiate and up to 7 business days to investigate thoroughly. In the event of a lost parcel by fault of the courier, we will reimburse or replace your order once an investigation has been closed.

We can only cancel an order if the items have not been dispatched. However, you can contact our friendly customer service team via email or DM and we will try our best to assist you. Please refer to our return policy for more information.

We accept payments from the following merchants through our secure Shopify gateway:

• AMEX
• Mastercard
• Visa
• PayPal
• AfterPay (AU only currently) - We’re working on US Afterpay!

At Amos Label we are happy to offer a 7 day return policy for change of mind.

To initiate a return please email contact@amoslabel.com with your order number, product name/colour/size and reason for return and a member of our team will be in contact with a Returns Authorisation number and Returns Form to lodge your return.

Check out our full Returns Policy to see if you are eligible for return.

Successful orders will display a Thank You page with your order number and confirmation immediately after completing your order. 

A confirmation email with your order number, invoice and details will also be sent. This should come through within an hour, but sometimes can go to your spam - so please check your junk to make sure if you haven’t received a confirmation. 

If you haven’t seen or received either of these, please contact our friendly customer service team via DM or email to check your order status for you.

Currency conversion means you pay and order your items in your country's native currency, which means no conversion fees!

The currencies supported via our multi-currency gateway are:

• Australian Dollar (AUD) (this is our default currency)*
• United States Dollar (USD)
• Pound Sterling (GBP)  
  

*If you don’t see your currency above, the total order amount will appear in our default currency at checkout, AUD. However, don't be alarmed as it will convert to your usual currency as it will state in your bank account. This means, you will still get charged in your usual currency after payment but the website will state the dollar amount in AUD at checkout.

Sometimes mistakes do happen! In the event you have received the wrong or a faulty item, please contact our team at contact@amoslabel.com with your order number for further assistance.

Due to the high influx of orders we receive every day, sometimes products can sell out. In the event we are out of stock of your item, we will contact you immediately and issue a full refund. If only part of your order has sold out, we will offer a partial refund and send the remainder of your order, or a full refund of the entire order if you wish.

Yes-We are always looking to collaborate with opportunities. Please contact us via and we’ll get back to you if we are interested.

Please email contact@amoslabel.com, DM us with your query and one of our Customer Service Team will be in touch within 24hours.

Unfortunately, you’re not able to use more than one promotional code at the checkout, this includes free delivery codes. You can only use one promotional code or promotion per order.

GST (10%) is included in our prices for customers in Australia. AMOS Label is not responsible for paying any import or tax duties to overseas customers.